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Concierge

A Personal Host delivering support in person, with the Relocity platform.

When a move needs someone on the ground, a dedicated Personal Host works alongside the dashboard and mobile app, delivering in-person support at every step.

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The digital platform paired with a dedicated Personal Host.

A structured blend of automated coordination and personal, high-touch destination presence.

Personal host

Enjoy one-on-one, custom support from a dedicated local expert who steps in to manage neighborhood tours and guide key relocation moments.

In-person care

Get absolute hands-on assistance covering housing search, neighborhood walkthroughs, settling-in support, and complex family logistics.

Synchronized app

No dropped threads. Every update, log, and recommendation from your personal host is routed in real time straight to the dashboard and mobile app.

How both sides of the platform work together.

For the mobility team

Every move, population, and policy visible in one dashboard. Authorize moves, apply policy, track progress in real time, and pull program data without chasing vendors.

Retain the talent you relocated

High-touch support for the moves that matter most protects the company's investment in senior and executive hires.

Your team off the help desk

Experts handle the housing and market questions directly with the employee, so mobility isn't the fallback for every question.

One standard for every market

Reliable, high-quality in-person support across 30+ major markets across the US, Europe, and Asia-Pacific.

The right support for every hire

Three tiers of support, from a straightforward move to a complex executive relocation with a family involved. You choose the right level for each hire.

For the Employee

A mobile app that configures automatically to the employer's policy type, so every relocating employee gets a guided experience from day one, in one place.

A local host, in person

Someone living in the destination city who knows its neighborhoods, schools, and landlords firsthand, matched to the employee before the first talk.

One point of contact throughout

The same host the whole way, so the employee builds a real working relationship and nothing has to be re-explained.

Settled faster

Home options pre-vetted and neighborhoods matched to priorities, so employees reach permanent housing faster to focus on their new role.

Premium, personalized support

Airport pickups, school research, family logistics, and local registration handled by a host in person who stays available throughout the full move.

What’s included.

Concierge includes the full suite of core platform features, plus a dedicated Personal Host in the destination city.

Core features included

Checklists & Tasks

Step-by-step tasks and milestones configured to the employer's policy.

Home Finding

Search tools for neighborhoods, commute times, and listings.

Neighborhood Guides

Local area information for each destination.

AI Assistant (Policy Aware)

In-app assistant trained on the employer's policy. Available 24/7.

Marketplace (Configurable)

Vetted providers for a range of relocation needs.

Three levels of Concierge support

Essential

In-person support at key moments, including area tours, home viewings, and lease signing, whether relocating domestically or internationally.

Preferred

More in-person time, school visits, and hands-on settling-in help at every stage of the move, whether relocating domestically or internationally.

Premier

Fully managed, white-glove support where every aspect of the move is handled with care. For executives and VIPs.

Concierge is suited for:

Senior Hires & Executives

For whom the relocation experience is a critical part of the initial hiring offer.

Complex Family Logistics

When multiple kids, school research, and deep local family alignment are required.

Cross-Border Assignees

For international relocations requiring deep immigration, local setup, and cultural host support.

High-Stakes Recruiting

When delivering an elite, personal candidate experience acts as a key differentiator.

Flexible Programs

For enterprise mobility teams who want to route specific VIP tracks to high-touch hosts.

What mobility programs achieve with Relocity.

67% cost reduction per move*

An EV Manufacturer reported a 67% reduction in relocation costs after shifting mid-tier employees to Guide-supported lump sums while satisfaction increased. Switching to Guide cut relocation costs from $30,000 average to $10,000 average.

*67% reflects one client's shift from managed moves to Guide-supported lump sums.

4.96/5 employee satisfaction

Near-perfect satisfaction across Relocity-supported moves, sustained program-wide.

Relocity Guide's approach to lump sum management and relocation support empowers my team to fulfill our duty of care while providing the choice and flexibility our mobile employees and their families need, ensuring seamless transitions and a positive experience.

— Director, Global Mobility. EV Manufacturer

See Case Studies

How Guide fits into the platform.

Guide

App only

Advisor

App + remote support

Concierge

App + in-person support

Essential

Preferred

Premier

Feature

Platform

Dashboard

For your mobility team

Mobile App

For the relocating employee

Feature

Features

Marketplace

Milestones and checklists

Local insights

Direct payments

AI assistant

Community

Feature

Human support

Home search, setup and settling in

Admin, essentials and daily life

Community integration and local life

International essentials and getting established

Family, education and childcare support

Executive care, every detail

Feature

One

Add to any of these above

Connects the RMC, tax, immigration, HRIS and other providers already in your program, so every move stays visible in one dashboard.

See what your mobility program looks like with Relocity.

Book a demo and see how Relocity works with the program, the partners, and the employees you already have.

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Relocating employee checking their move details on a phone